At Vesterkilde, we prioritize the protection of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you book an experience, rent our equipment, or interact with our website. We process all personal data transparently and in compliance with the General Data Protection Regulation (GDPR) and applicable Danish data protection laws.
1. Data Controller
Vesterkilde is the legally responsible entity (data controller) for your personal data.
- Location: Blåbjerg Klitplantage (opposite the dog forest), Nørre Nebel, Denmark
- E-mail: hej@vesterkilde.com
- Phone: +45 91858838
- CVR-no.: 46330242
2. What Personal Data We Collect
When you make a booking or purchase a 10-Trip Punch Card (Klippekort), we collect the following necessary information:
- Full name
- E-mail address
- Phone number
- Booking details (date, time slot, chosen activity, number of participants)
- Payment information (processed securely via our third-party payment gateway)
3. Purpose of Data Collection
We strictly use your data for operational, security, and legal purposes:
- Order Fulfillment: To process your payment, confirm your booking, and manage our strictly limited equipment capacity.
- Operational Communication: To contact you regarding meeting times at our Basecamp, delays, or immediate cancellations due to hazardous weather conditions.
- Liability and Security: To hold renters accountable in accordance with our Terms of Service in the event of gross negligence, intentional vandalism, or damage to our premium equipment (Kostka kickbikes and Phygital Escape gear).
- Legal Compliance: To comply with financial regulations, such as the Danish Bookkeeping Act.
4. Sharing of Personal Data
Vesterkilde does not sell, rent, or trade your personal data to third parties. We only share data with trusted partners strictly required to operate our business:
- Our secure online booking system provider.
- Our payment processing gateway (to securely handle transactions).
- Our accounting software and Danish tax authorities, strictly for tax and bookkeeping compliance.
5. Data Retention
We only retain your personal data for as long as necessary to fulfill the purposes outlined above:
- Customer booking data and general communication are kept for up to 12 months after your activity to handle any post-service inquiries.
- Data related to financial transactions must be kept for 5 years to comply with the strict regulations of the Danish Bookkeeping Act (Bogføringsloven).
6. Your Rights
Under the GDPR, you have specific rights regarding your personal data:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request the correction of inaccurate or incomplete data.
- Right to Deletion: You can request the deletion of your personal data, provided it does not conflict with our legal obligations to retain it (e.g., accounting laws or ongoing liability claims regarding damaged equipment).
- Right to Object: You can object to the processing of your data for specific purposes, such as direct marketing.
7. Contact Us
If you have any questions regarding this Privacy Policy, how we handle your data, or if you wish to exercise your data rights, please contact us at hej@vesterkilde.com.
